Question 1

How long will my conservatory take to build?

Adam Price · Accepted Answer

This will depend on your chosen design and planning requirements but an average timescale without the need for planning would be 2 weeks from order date and between 8 – 10 weeks if a planning application is needed.

Question 2

How much will my conservatory cost?

Adam Price · Accepted Answer

Every project is different and your choice of optional extras such as colour, glazing design and brickwork will all affect the price. Be wary of instant online or telephone quotes from other companies as they can be very misleading. Please contact us to request a free no obligation quote.

Question 3

Once I have ordered my conservatory are there any more costs?

Adam Price · Accepted Answer

There are no hidden costs or fees, so as long as there are no amendments to the original design your quoted price is what you will pay. Your quote is valid for 12 months.

Question 4

Who do I contact if I have a question?

Adam Price · Accepted Answer

You can contact Customer Services on 0800 78 37 371 or visit our website contact page.

Question 5

How long is the guarantee on my conservatory?

Adam Price · Accepted Answer

We offer a 10-Year Guarantee in addition to your statutory rights, we guarantee all white uPVC products for colour, stability, shape, retention, strength and resistance on all our Windows, Doors & Conservatories. Full details can be found in our terms and conditions.

Question 6

What happens to my old conservatory?

Adam Price · Accepted Answer

Amber Windows will dispose of everything from the site leaving the site clean and clear. This is also responsibly recycled, we take environmental issues and waste management seriously and ensure that materials are correctly recycled and disposed of in a correct and ethical way. We currently recycle almost 92% of waste, timber, glass, pvcu, cardboard, brick, plastic wrapping, metal and paper. We are achieving substantial savings which we now pass on to our customers as a recycling subsidy which is deducted at point of sale.

Question 7

Will you be able to match my existing brickwork?

Adam Price · Accepted Answer

Yes in most cases a brick match is possible. In the event that an exact match is not possible, you will be offered a range of similar options to choose from.

Question 8

Will I need planning permission?

Adam Price · Accepted Answer

We will advise you on whether or not planning permission is needed, if it is we will apply for the necessary planning permission on your behalf.

Question 9

Are you FENSA registered?

Adam Price · Accepted Answer

Yes. We are a FENSA registered company. We register your details as soon as your installation is complete. You will receive your certificate of registration for your window products directly from FENSA. These certificates are important as they are required by solicitors when you come to sell your property.

Question 10

How does double glazing work?

Adam Price · Accepted Answer

Double-glazing is a window consisting of two panes of glass separated by a layer of trapped argon gas. The layer of argon gas has 67% of thermal conductivity of air, making it a poor conductor of heat, thus keeping warm air trapped inside your home and helping improve energy efficiency. This extra pane of glass also acts as a secondary barrier to noise, helping keep your home nice and quiet, and strengthens the window to improve security.

Question 11

Does double glazing reduce outside noise?

Adam Price · Accepted Answer

Yes, it does! While it won’t completely block out all noise, our unique Amb-e-therm® sealed units can reduce noise transmission by 2dB.

Question 12

Will your windows reduce my utility bills?

Adam Price · Accepted Answer

Up to 80% of the energy lost through a window occurs at the edge of the glass because of the highly conductive nature of aluminium spacers. Our unique Amb-e-therm® sealed units block this heat loss and help to reduce your energy costs.

Question 13

How efficient are your windows?

Adam Price · Accepted Answer

When buying new windows, one of the most important things to look out for is the Windows Energy Rating (WER). They work in a similar way to the energy ratings on electrical goods.
The ratings go from A++ (very efficient) to G (incredibly inefficient). To comply with building regulations, all windows have to be at least C-rated. Our windows are rated at A or A+.

Question 14

How much do your windows cost?

Adam Price · Accepted Answer

Every property is different and therefore we simply can’t provide an upfront cost of your window installation. The price of your windows will depend on the number of windows you need, dimensions of the windows, the amount of work needed to fit them, as well as any extras you may want including decorative glass, colours and window furniture. One of our experienced consultants will visit your home, measure up and find out exactly what you require. We will then provide you with a free, competitive, no obligation quote based on the material, dimensions, add-ons and any relevant discounts.

Question 15

Can I get a grant for my new windows?

Adam Price · Accepted Answer

Amber Windows doesn’t offer double glazing grants, but there may be grants available through other organizations. The GOV.UK website may provide more details on how to get energy efficiency grants.

Question 16

Once I have ordered my new windows when will they be installed?

Adam Price · Accepted Answer

We generally attempt to install the windows within 3-4 weeks of getting the order, but this is dependent upon individual order and time of year.

Question 17

How long will it take to fit my new windows?

Adam Price · Accepted Answer

We, in most cases, suggest allowing a minimum of 1 to 2 days, however, that depends on the number and windows types you select.

Question 18

Can I have different coloured uPVC windows?

Adam Price · Accepted Answer

We have many colours to choose from to compliment your home including white, sky blue, green, golden oak, rosewood & white-grain and many more colours giving you ultimate flexibility to truly enhance your home.

Question 19

Can Amber Windows match my existing windows?

Adam Price · Accepted Answer

We offer a wide range of windows styles to complement every home, such as our casement windows or bay windows. Our window range is available in a variety of colours.

Question 20

Does Amber make windows to order?

Adam Price · Accepted Answer

Yes, we do. All of our uPVC windows are bespoke and made to your specific requirements. Amber Windows can customise your windows with a range of styles, colours and glass finishes.
Amber Windows provides a superb range of patterned and stained glass to give the windows in your home that extra touch of class. We can produce a perfect reproduction of existing glass work or simply match colours, shapes and designs to your chosen décor.

Question 21

Are your windows guaranteed?

Adam Price · Accepted Answer

We want our customers to be delighted with their windows and the customer service we provide so we offer a 10-Year Guarantee in addition to your statutory rights, we guarantee all white uPVC products for colour, stability, shape, retention, strength and resistance on all our Windows, Doors & Conservatories. Full details can be found in our terms and conditions.

Question 22

Are your windows secure?

Adam Price · Accepted Answer

By its very nature, double glazing offers much greater security due to the added strength of the extra panes of glass. For windows that open, all windows come with locks that are rigorously tested to ensure they are fit for purpose. Our range of windows benefit from Amber’s unique Defender locking system with multipoint claw lock and shootbolt locks. Casement, Sash and Bay windows are Secure by Design accredited.

Question 23

Do you recycle my old windows?

Adam Price · Accepted Answer

Yes we do. We currently recycle almost 92% of waste, timber, glass, pvcu, cardboard, brick, plastic wrapping, metal and paper. We are achieving substantial savings which we now pass on to our customers as a recycling subsidy which is deducted at point of sale.

Question 24

Do your doors come in a range of sizes?

Adam Price · Accepted Answer

Amber Windows understands that every house is different and therefore we do not have standard sizes for our doors. One of our expert door designers will come and view your property and assess what size door you need. All of our doors are made to measure, ensuring a truly bespoke service and designed to complement your home.

Question 25

Are your doors suitable for disabled access?

Adam Price · Accepted Answer

Yes they are. We have several threshold options, including a mobility threshold allowing for wheelchair access.

Question 26

What colours are your doors available in?

Adam Price · Accepted Answer

All of our doors are available in a large range of colours, allowing you to match the colour to that of your home’s decor, inside and out.
From standard colours, such as white, black and grey to emerald green and ruby red. There are also dual colour options available, so you choose one colour for the inside and another for the outside.

Question 27

Can you match my existing door design?

Adam Price · Accepted Answer

Amber have a wide range of doors available in a range of styles and colours, so you should be able to find one of our doors that matches your existing design or close to it. We can also offer bespoke glazing services to further customise your new door.

Question 28

Can you put a cat flap in your doors?

Adam Price · Accepted Answer

Yes we can as long as your new door has a solid panel. We are unable to install cat flaps into glazed panels.

Question 29

How secure are your doors?

Adam Price · Accepted Answer

Our range of Composite Doors are the toughest, safest and most energy efficient doors available. With over 20 years of technology investment you can rest assured that your new door will be benefit from the very latest safety features including carbon fibre reinforced inner frames, nickel coated solid brass hook locks which slide into a series of steel keeps which run the length of the door which means your new door cannot be forced open.

Question 30

What do I do if I have a problem after my door has been fitted?

Adam Price · Accepted Answer

We pride ourselves on our excellent after sales service, All you have to do is call our Customer Services team on Freephone number: 0800 78 37 371 to arrange for one of our service engineers to visit.

Question 31

How long will it take to remove my old door and fit a new one?

Adam Price · Accepted Answer

This really depends of the type of door you have chosen. For example if you were having a new entrance door then it would take approx. 1 day which includes removal of the old door, fitting the new door and making good of any walls (plaster etc, back to a decorating standard).

Question 32

Why should I choose uPVC fascias rather than wooden?

Adam Price · Accepted Answer

uPVC is a very popular choice in the UK today for Fascias, Soffits and Gutters with over 85% of buildings benefiting from this highly durable, cost effective, and environmentally friendly product. It is now widely accepted that the level of maintenance burden and technical performance of timber, fascias and roofline, is no longer acceptable when compared with uPVC Fascias and Soffits. uPVC will not rot, warp, bend or discolour. For more information please Click Here.

Question 33

Will my fascias discolour?

Adam Price · Accepted Answer

All our roofline products are manufactured using Heat Shield Technology preventing boards from discolouring or warping, even on south facing properties.

Question 34

Are your roofline products guaranteed?

Adam Price · Accepted Answer

We guarantee all uPVC products for colour, stability, shape, retention strength and resistance for 10 years from atmospheres containing salt, cement, mortars and certain other materials used in the construction industry, as long as you regularaly wash with warm soapy water (except light oak / caramel products - guaranteed 2 years).

Question 35

Will Amber Windows over-clad my existing timber fascias?

Adam Price · Accepted Answer

Amber Windows recommends a full replacement of the old timber with a Upvc replacement. Many of the existing wooden components are made from softwood which decays and deteriorates over time. Because softwood rots from the inside you will not realise that you have a problem until it is too late.

Question 36

What are fascias and soffits?

Adam Price · Accepted Answer

Fascias are the horizontal band below the roofline which the guttering attaches to. Most fascias in the UK are now predominantly made of uPVC. Soffits are the underside of the fascia. Together they transport water away from your home.

Question 37

Do I need to maintain my roofline products?

Adam Price · Accepted Answer

We suggest you clean your gutters with warm soapy water at least twice a year – late spring and late Autumn is recommended.

Question 38

What roof designs are available?

Adam Price · Accepted Answer

Your new bespoke porch be fitted with a range of roofing options such as a standard flat roof, pitched roof, hipped roof.
As well as the roofing option you can also choose the material of your porch roof with options such as felt, tiles & our new rubber roofing option.

Question 39

What type of window can I have in my porch?

Adam Price · Accepted Answer

You can choose windows for your porch from our Full Range. You will also have a choice of glazing options, colours and handles.

Question 40

What doors can I have in my new porch?

Adam Price · Accepted Answer

You can choose from our Full Door Range, including uPVC, Composite and Patio doors.

Question 41

Can you install a new porch on my existing base?

Adam Price · Accepted Answer

Yes, Amber Windows can install new brick walls and frames onto an existing base as long as it is in good condition. We are, however, unable to reduce or extend an existing base.

Question 42

Will I need planning permission for my front porch?

Adam Price · Accepted Answer

If the front porch you want built is less than 3m² in floor area and not within 2 metres of any boundary which fronts the highway, you do not need planning permission or building regulation approvals. However, if the porch you want built has a floor area bigger than 3m² then don’t worry as Amber Windows will apply for the necessary building regulations or planning permissions on your behalf.

Question 43

Will Amber Windows remove and dispose of my old porch?

Adam Price · Accepted Answer

Yes, we are able to remove an existing porch and base should this be required, and then dispose of it for you. We currently recycle almost 92% of waste, timber, glass, pvcu, cardboard, brick, plastic wrapping, metal and paper.

Question 44

Can Amber carry out any electrical work needed in my porch?

Adam Price · Accepted Answer

Yes, we can help with electrical sockets and switches for your porch. Please speak to your sales advisor to fully discuss your requirements.